Returns & Refund Policy
THE LOOMIE's Commitment to Satisfaction
We stand behind the quality of our products and want you to feel confident in your purchase. Because individual experiences may vary, we encourage you to use your product consistently for at least 30 days before deciding whether it is right for you.
If you are not satisfied, you may submit a request under our 60-Day Money Back Guarantee by contacting support@theloomie.com within 60 days of your purchase date.
Cancellation Policy
We understand that sometimes changes are necessary. You can make changes or cancel your order within 24 hours of purchase (before shipment). Please be aware that after this period, it may not be possible to modify your order as it moves into processing.
60-Day Money Back Guarantee
Confidence in our products is high, and we encourage you to use them for a minimum of 30 days to see their effectiveness. If you are not satisfied within 60 days of purchase, you are welcome to either return the items or keep them with you.
Our standard resolution does not require you to return the product. You may keep it, give it to someone else, or dispose of it responsibly. Your refund will be equal to the initial amount paid for the items less original outbound shipping cost incurred to deliver your order. If you claim a refund under this money back guarantee, the original outbound shipping cost becomes non-refundable and will be deducted from your refund.
The shipping deduction varies according to:
- The number of products ordered
- The destination country and delivery location
- The parcel’s weight and dimensions
- The carrier rate applicable to the order
We will inform you of the exact shipping deduction and expected refund amount before processing your refund.
If you do not wish to keep the product, please contact us before returning it. Products sent back without prior authorization may not be accepted.
Customers are responsible for arranging and paying all return shipping costs. We strongly recommend using a trackable shipping service, as THE LOOMIE cannot be responsible for returned parcels that are lost, damaged, or not delivered to our designated return address.
Once the returned product has been received and inspected, we will process the eligible refund
Initiating a Return
To start a return process, please contact our support team via our Contact Us page or directly at support@theloomie.com. For faster service, please include your order number, or provide the name and email address used during purchase.
Damaged Items
We take utmost care to package our products securely. If you receive a damaged item, report it within 72 hours of delivery by sending an email to support@theloomie.com with clear photos of the damage. We’ll help by replacing it at no additional cost. Please note, we do not cover damages from normal use, wear and tear, or misuse.
Shipping and Delivery
We aim for prompt delivery, but please note that delays beyond our control (such as courier issues or customs delays) are not our responsibility. Contact the courier directly if you encounter delivery problems. We are not liable for lost, stolen, or undelivered packages.
Incorrect Shipping Address
It is crucial to verify your shipping address at checkout. If the address is incorrect and we are not notified within 24 hours, we cannot offer a resend or refund.
Policy Updates
THE LOOMIE reserves the right to update this Return & Refund Policy at any time. We encourage you to review this policy regularly to stay informed of any changes. By purchasing and using THE LOOMIE products, you agree to accept these terms.